Can't Upload File to MyDNA.live? Here are a Few Fixes
myDNA.live supports modern browsers. However, there are times when a raw DNA file fails to upload. The cause can be anything from an out-of-date browser, adware blocker to a bad network connection. Below are a few tips for overcoming upload issues.
Uploading from 3rd Party Service
If you have previously tested your autosomal DNA at 23andMe©, AncestryDNA™, MyHeritage™, FamilyTreeDNA™ or other supported service, follow the instructions below to ensure that you have downloaded the correct Raw Data File before uploading to MyDNA.live.
- 23andMe Instructions
- Ancestry Instructions (important: You must select Build 37 Autosomal Raw Data from download options.)
- MyHeritageDNA Instructions
- FamilyTreeDNA Instructions
Upgrade Browser or Use Alternative
Often upload problems can be resolved by simply updating to the latest version of your browser. Another solution is to try a different browser. Desktop versions of Chrome and Firefox are typically safe bets.
Conflicts with iCloud
Some cloud networks, such as iCloud on Mac, are known to break upload forms. The easiest solution, in that case, is to copy the file to your computer desktop before uploading it.
Disable Ad Blockers for myDNA.live
In theory ad blockers, like AdGuard and uBlock, should in work fine with myDNA.live. They generally rely on blacklists that block only known sources of ads, and should therefore not interfere. However, a quick Google search will reveal numerous complaints regarding uploads being blocked on many of the popular uploading services. So if you're having trouble and have an ad blocker installed, try disabling it when you're on the myDNA.live website.
Use Private/Incognito window
Using a private window is often a great solution for fixing upload issues. A private window doesn't utilize caching or stored cookies that might affect uploading. Open a private window in your browser and log in to myDNA.live. Then try to upload the file again and see if it works.
To open a private window, the shortcut Ctrl + Shift + N or Ctrl + Shift + P is used in most browsers. Alternatively, you can open the private window from the main menu of your browser.
Clear browser data
Your browser saves cookies, cache, and other data to make it easier and faster for you to browse the Web. However, sometimes this data can also create browsing problems, like being unable to upload files. You should also go through this step if using a private window solved your problem.
Is it a network issue?
If your upload begins but the gets canceled in the middle of processing, there might be an issue with your network. Restarting your router usually solves this problem. If that fails, try changing your IP address and also turn off the firewall. Using a VPN may also affect the upload process, so make sure your VPN is turned off.
Did you rename file?
Renaming a file can introduce illegal characters that get blocked by the upload script. Furthermore, the filename must include one of the file extensions: .txt,.csv, .zip, or .gz